Yes we believe in 100% transparency.
You will have access to all the information you need to have complete confidence and peace of mind in your product sourcing process.
Which product categories do you specialize in?
Do you have any customer referrals?
Yes, here's a video from Justin Ray's factory;
How do you qualify a factory to make sure the product and on-time delivery are dependable?
Our custom purchase order templates and terms and conditions documents keep suppliers accountable. These are all completed for you within our portal.
But the main thing we use is our experience, relationships, and extensive network we’ve built over the years.
Do you perform the pre-shipment inspection?
We have partnered with our preferred quality control specialists who are integrated within our portal.
You can easily book your inspection and view your reports all in one place.
How do you charge for your service?
We do not believe in taking a % of the order value.
Why? Because we do not want there to be any financial incentives for which factories we present to you. We charge a monthly fee for the full-stack sourcing service.
We do not receive any financial incentives or kickbacks from factories.
We present several factory options for you to choose from and you make the final decision which supplier to move forward with.
All price quotes are received from the factory to client directly, which is all facilitated on our portal amongst all the other sourcing services.
Am I able to communicate with the supplier directly?
Yes. Our Portal allows you to communicate with the suppliers for the product within the portal itself without having to log-in to Alibaba.
This is my first time sourcing a product, will someone be there to help me?
First off, way to go!
And yes, in the scale package you will have a designated Sourcing Assistant to assist you every step of the way. You will also have a Product Developer to assist for cases where you need advice regarding your product.
Do you have templates or documents I can use in relation to sourcing?
Yes. We have templates like Terms and Conditions and Non-Disclosure Agreement that you can use between you and your chosen supplier.
How do I order samples from the supplier/s?
You can place an order directly from our portal.
It is a click of a button and the supplier will be notified of your sample order.
I already have a supplier and just need help with Freight, Inspection and Warehousing service. Is that possible?
We have Freight, Inspection and Warehousing stand-alone services at discounted rates you can take advantage of from within the portal.
I have my own suppliers already. Does that mean that I no longer need to sign-up?
You can still use our Portal even if you have your own suppliers under the Pro package.
You can have them fill-out the supplier form so they have access to your project information and coordination can start or continue from within the portal and take advantage of all the Pro features and benefits.
How can I know the status of my projects?
Each Sourcing Project has a project status that will allow you to know which phase you are at in the project. That includes Sourcing In-Progress, Sample Requested, Production In-Progress, Shipping, Inspection until Completion.
You will also receive email notifications as your order is progressing so you can always stay on track
Do I pay the suppliers directly?
We act as your payment liaison.
This adds an extra layer of payment protection and there is also an option of taking out additional insurance on your order
How do I submit a sourcing request?
You can submit a request from within our Portal.
Just fill out a form and click a button.
Once submitted, the request is launched.